STORE POLICY
ORDER POLICY
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All orders are processed within 1–2 business days.
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Orders placed after 12 PM Wednesday will be shipped the following Monday, to ensure live arrival.
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Once your order is placed, you will receive a confirmation email and a tracking number upon shipment
SHIPPING POLICY
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We ship Monday through Wednesday to avoid weekend delays.
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All shipments are carefully packed to ensure the health and safety of live insects during transit.
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Live arrival is guaranteed under the following conditions:
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You are present to receive the package on the first delivery attempt.
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You notify us of any DOA insects within 2 hours, with photo evidence.
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WEATHER CONDITIONS
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Extreme temperatures (hot or cold) can impact live arrival.
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We may hold orders temporarily or recommend adding a heat/cold pack to protect your insects.
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If you choose to ship during extreme weather without temperature protection, live arrival is not guaranteed.
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A weather map for the week has been provided below so you can see the temperatures for the week. All items ship from Southern California.
RETURN & REFUND POLICY
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Due to the nature of live insects, we do not accept returns.
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If your order arrives damaged or with DOA insects, email us within 2 hours at SALES@spoodfood.com with your order number and clear photos.
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We may offer a refund, credit, or replacement based on your situation.
PRODUCT USE DISCLAIMER
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Our feeder insects are intended solely for feeding insectivorous pets (e.g., jumping spiders, mantises, dart frogs, reptiles).
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Our cultures are clean and safe for pets but not for human consumption.